Security Field Supervisor

1 day ago

Austin, Texas, United States GardaWorld Full time
Job Title: Security Field Supervisor

GardaWorld is seeking a highly skilled and experienced Security Field Supervisor to join our team in Austin, TX.

Job Summary:

The Security Field Supervisor will be responsible for providing drive-by patrol services to our trailer accounts in the Austin area. This role will involve working closely with Client Service Managers, Account Managers, and Site Supervisors to develop schedules, manage schedules, fill open shifts, and oversee a team of Special Response Officers.

Key Responsibilities:
  • Perform day/night site visits to inspect and supervise Security Officers in the field.
  • Address escalation of "after hours" and "cold start" calls to ensure enough coverage at customer sites.
  • Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with Security Officers.
  • Field Supervisors will work closely with Operations Managers on a day-to-day basis.
  • Responsible for visiting assigned post locations on a regular basis to conduct post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained.
  • Respond to call-offs that occur during the Field Supervisor shift.
  • Identify any personnel problems occurring and forward any such issues to Operations Manager and/or Human Resource Coordinator. Field Supervisor may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Human Resource Coordinator.
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Operations Manager, Human Resource Coordinator, or a policy infraction observed by the Field Supervisor.
  • Distribute information to posts as directed by Branch or Corporate office and/or obtaining signed acknowledgements or other documents and returning such documents to Branch office;
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations Managers.
  • In the event of an abandoned or open post, Field Supervisor is responsible for identifying available qualified personnel to fill the post as quickly as possible. Field Supervisor may be required to "stand post" on an as-needed basis for an undefined period.
  • Field Supervisor is responsible for maintaining a working knowledge of all posts within their regional area of responsibility.
  • Set up and Removal of Trailer
Qualifications:
  • Non-Commission security license or the ability to obtain one.
  • 1 year of security experience. Some college education desirable.
  • At least 21 years of age or older as required by applicable law or contractual requirements.
  • Must have a valid driver's license and pass an MVR screen.
  • Previous supervisory experience in the security industry, military, or law enforcement is required.
  • Experience in scheduling, operations, or other functions of the security industry a plus.

GardaWorld is an equal-opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, benefits package, and opportunities for career advancement. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

We are proud to offer DailyPay, a voluntary benefit that allows you to access your pay on day 1 of work. This means you can get paid today, get paid tomorrow, and get paid every day.

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