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Dual Assistant General Manager

2 months ago

Waldorf Maryland, United States Wingate WaldorfWashington DC Area Full time
Job Summary

The Dual Assistant General Manager is a key leadership position responsible for ensuring guest satisfaction and the efficient operation of two hotels. In the absence of the General Manager and/or the Manager on Duty, this role supervises operating departments to maintain high standards of service and quality. The Dual Assistant General Manager assists the General Manager in achieving hotel profitability through revenue generation, cost control, and guest satisfaction. This role also focuses on developing associates through Corporate-approved training programs and empowering them to make decisions that ensure guest satisfaction.

Responsibilities
  • Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments in the absence of the General Manager.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Assist the General Manager in revenue generation programs and participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Develop managerial and hourly employees through the implementation of Corporate-approved training programs and participate in bi-weekly one-on-ones with Department Heads to facilitate personnel development.
  • Create an environment where employees make empowered decisions to ensure guest satisfaction and follow up on all empowerment successes and opportunities with the appropriate Department Head.
  • Assist the General Manager with the creation of financial reports as required by the Corporate Office and meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  • Participate in required M.O.D. coverage as scheduled and ensure that training in service standards is taking place in each department using the steps to effective training.
  • Recruit, hire, and train for Guest Services based on occupancy and maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
  • Ensure that all scheduled meetings take place on the property.
Requirements
  • At least 5 years progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a hotel.
  • Previous supervisory experience required.
  • Proficient in Windows Operating Systems.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Ability to maintain composure and objectivity under pressure.
  • Ability to handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Ability to effectively communicate and convey information and ideas clearly.