General Manager

3 weeks ago


Maryland City, Maryland, United States Urban Air Adventure Parks Full time
Job Title: General Manager

About the Role:
Urban Air Adventure Parks is seeking a dynamic and experienced General Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our adventure park, ensuring exceptional customer experiences, and achieving financial goals.

Key Responsibilities:

People:
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Foster a positive and inclusive team culture that promotes exceptional customer service.
  • Lead and motivate managerial staff to achieve maximum productivity.
  • Ensure execution of employee recognition and incentive programs.
  • Maintain a strong community presence through partnerships with local organizations.

Operations:
  • Oversee the safe, clean, and secure environment for guests and staff.
  • Responsible for all aspects of park operations, including entertainment, food, beverage, attractions, and property.
  • Continuously improve operational execution through attention to detail and adherence to operating standards.
  • Provide direction to the management team and ensure all staff members perform at a consistently high level.
  • Promote positive employee relations and uphold operational standards.

Financials:
  • Drive business growth by executing company marketing strategies.
  • Maintain systems for fiscal responsibility, including inventory control and labor budgeting.
  • Analyze financial reports and develop action plans to grow revenue and control expenses.

Qualifications:
  • Proven experience in hospitality, preferably in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
  • 3+ years of experience in facility operations and management.
  • Demonstrated ability to develop team members and achieve expected store financial results.
  • Strong communication and leadership skills, with the ability to motivate and inspire others.
  • Intermediate computer skills, including Microsoft Office (Excel, Word, PowerPoint).

About Urban Air Adventure Parks:
Urban Air is the preeminent indoor adventure park and market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. We are an equal opportunity employer.
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