Residential Coordinator

4 days ago

Fairfax Virginia, United States Shelter House Full time
About the Role

The Residential Coordinator provides critical 24-hour awake coverage and supervision of the domestic violence shelter. As the lead person on shift, this role serves as the first point of contact for client needs and support. Key responsibilities include crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk, and maintaining a positive living environment within the shelter.

Key Responsibilities
  • Ensure the safe functioning of the shelter and maintain a safe environment for clients.
  • Monitor all calls and inquiries while maintaining confidentiality at all times.
  • Answer crisis calls from the Fairfax County Domestic Violence Hotline and complete safety plans and needs assessments.
  • Update the daily log by documenting all interactions with clients and any other significant events in the shelter.
  • Work closely with case managers to support and reinforce the client's service plan and maintain ongoing communication regarding client progress.
  • Accompany clients to court and various other appointments to support client goals.
  • Complete efficient shift exchange with incoming/outgoing staff and report on the day's activities in order to maintain consistency throughout the day.
  • Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice.
  • Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries, and other items to clients as needed.
  • Maintain the dignity and confidentiality of all clients during service delivery.
  • Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management.
  • Conduct assessments and intakes for clients in imminent danger seeking a safe haven.
  • Assist with administration of medication delivery and security.
  • Participate in staff meetings and staff trainings as directed by supervisor.
  • Ensure compliance with all agency policies and best practices.
  • Serve as emergency personnel and must report to work as scheduled regardless of circumstances.
  • Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Requirements
  • A high school diploma or GED.
  • 2+ years of experience in human services.
  • Ability to build strong working relationships with clients and team members.
  • Strong verbal and written communication skills.
  • Willingness to work evenings and weekends when needed.

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