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Senior Client Services Manager
2 months ago
POSITION SUMMARY:
The main objective of this role is to oversee, maintain, and enhance service sales and maintenance interests for Mitsubishi Electric US, Inc. within the Southern California region on a targeted basis.
Key Responsibilities:
- Meet established service sales targets and objectives related to account retention, open order sales, repair sales, foreign maintenance acquisition, and NCS conversion.
- Ensure all maintenance agreements are up-to-date and mitigate unnecessary risks. Proactively manage pending or expiring maintenance contracts and identify potential cancellations to take preventive action.
- Prepare maintenance estimates, open order proposals, and repair proposals, and present these to clients.
- Identify competitive advantages and leverage them to promote the premium services offered.
- Develop and maintain strong customer relationships while maximizing company interests in the region.
- Respond promptly, professionally, and positively to all client inquiries and concerns.
- Continuously enhance technical knowledge regarding elevator and escalator operations.
- Build industry expertise, particularly in evolving regulatory environments.
- Assist with collections and account maintenance to ensure minimal outstanding receivables.
- Maintain accurate data entries and reports as required.
- Engage in continuous improvement initiatives and tasks.
- Review all billables and escalations monthly for accuracy.
- Accurately enter data and utilize Salesforce in accordance with company policies and guidelines.
- Participate in Vision 2025 Committees and related processes.
- Engage in Corporate Social Responsibility initiatives whenever possible.
- Perform additional job functions as assigned.
EDUCATION AND EXPERIENCE:
- A four-year college degree or equivalent is preferred.
- A minimum of three years of experience in B2B Sales, Construction, Services, or Commercial/Retail Real Estate.
- A valid driver's license with a satisfactory driving record.
- Previous experience in a sales and/or customer service environment is preferred.
- General knowledge of the vertical transportation industry is preferred.
- Exceptional written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Ability to manage adversity calmly and maintain a high sense of urgency.
- Proficient in MS Office applications including Word, Outlook, Excel, and PowerPoint; knowledge of MS Project is advantageous.
- Experience with Salesforce applications.
The salary range for this position is expected to be between $104,000 and $143,000 per year; however, the base salary offered may vary based on various individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package may also include additional elements such as commissions based on individual performance and/or sales metrics, incentive compensation, and discretionary awards, alongside a comprehensive range of medical, financial, and other benefits, including 401(k) eligibility and various paid time off benefits.
All individuals hired will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification document form upon hire.
Mitsubishi Electric US, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status, or other legally protected status.
