Mailroom Associate

The Mailroom Associate plays a vital role in ensuring the smooth operation of our business service center. As a key member of our team, you will be responsible for providing exceptional mail and shipping/receiving services, delivering operational functions in a timely and efficient manner.

• Process inbound and outbound mail, including sorting, distributing, and delivering mail to company personnel.
• Operate mail machines, including postage meters, photocopying machines, and mail folding and inserting machines.
• Maintain accurate records of receipt, mailing dates, and other required information.
• Manage outgoing mail/package transactions, including shipping and receiving of materials.
• Provide 5-star customer service to all employees, responding to inquiries and resolving issues in a professional and courteous manner.
• Perform duties associated with shipping and receiving, including notifying employees upon receipt of inbound deliveries.
• Act as a point of contact for company personnel on mail/package inquiries, providing guidance and support as needed.
• Submits work orders for certain requests and maintains the Business Service Center area in a neat and orderly fashion.
• Monitors the level of office supplies on the floor and replenishes and orders accordingly.
• Proactively seeks out additional work during downtime and builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees, providing exceptional customer service to clients and company personnel.

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

This position requires approximately 50% of the time, including:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
• Ability to lift or move 40 lbs. or greater frequently.

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.