Server - C. Baldwin Hotel, Curio Collection by Hilton

5 days ago

Houston, Texas, United States Sage Hospitality Full time
Job Overview

As a key member of our hospitality team, the Server will provide exceptional food service to our restaurant customers, ensuring a memorable dining experience.

Responsibilities
  • Food Service Expertise: Greet and take food and drink orders from customers, serving the orders and accommodating special needs/requests.
  • Attentive Service: Remain attentive to customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Cleanliness and Organization: Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Menu Knowledge: Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to customers.
  • Customer Service: Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area to ensure a clean, presentable, and attractive facility.
  • Payment and Accuracy: Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Communication: Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.
  • Professional Appearance: Present a clean and professional appearance at all times.
  • Teamwork: Perform other duties as assigned, requested, or deemed necessary by management.
Qualifications
  • Education: High school education or equivalent.
  • Experience: Previous experience in a similar position of 3 months or longer.
  • Knowledge and Skills: Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
  • Physical Demands: Ability to lift, push, pull, and carry up to 50 lbs, balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.

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