IT Infrastructure Specialist
3 weeks ago
Job Title: Field Engineer
Location: Atlanta, GA
Job Type: W2 Contract Opportunity
Job Summary:
We are seeking a highly skilled Field Engineer to join our team at Datum Technologies Group. As a Field Engineer, you will be responsible for providing comprehensive operational support for our IT infrastructure, including installation, maintenance, and troubleshooting in diverse environments.
Key Responsibilities:
- Provide exceptional customer support during field visits and dispatch assignments.
- Diagnose and troubleshoot technical errors, identifying proper solutions and ensuring minimal disruption.
- Produce detailed, timely service reports, and maintain thorough documentation of processes.
- Collect and analyze performance data to offer technical assistance and insights for improving operations.
- Coordinate workflows with schedules to optimize efficiency.
- Develop technical solutions for software setup issues affecting field engineers, technicians, and customers.
- Build and maintain positive relationships with customers, ensuring their needs are met with professionalism.
- Proficient in ladder use for IT infrastructure access and maintenance.
Requirements:
- Extensive experience in IT infrastructure support, including installation, maintenance, and troubleshooting in diverse environments.
- Strong problem-solving skills with a focus on customer satisfaction and efficient service delivery.
- Ability to handle complex technical issues, create workarounds when standard procedures fail, and document solutions accurately.
What We Offer:
At Datum Technologies Group, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development.
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