Telecommunications Operator II/C2/Telecommunications Operator II/cert C2C
3 weeks ago
We are seeking a highly skilled Telecommunications Operator II/C2/Cert C2C to join our team at the City of Albuquerque, NM. As a key member of our public safety communications team, you will be responsible for receiving, evaluating, and transmitting information via telephone and multi-channel radio, often in emergency and critical situations.
Key Responsibilities- Receive and process emergency and non-emergency calls, dispatching city emergency forces and/or other resource agencies as needed.
- Utilize computer-aided dispatch and other computer systems to manage and track emergency responses.
- Maintain access to and security of highly sensitive materials and information.
- Monitor unit response and progress, providing additional support and resources as needed.
- Perform multiple activities simultaneously in a high-visibility setting, working with frequent interruptions and following established procedures and regulations.
- High school diploma or GED.
- Two years of experience in receiving and processing customer service calls and/or two-way radio communications.
- Law enforcement or fire agency telecommunications experience preferred.
- Valid certified typing test with a minimum score of 40 net WPM.
- Ability to work holidays, weekends, irregular hours, and shift work with possible extension of shift hours.
- National Incident Management System (NIMS) Certification.
- National Crime Information Center (NCIC) Certification within six months of hire.
- Valid New Mexico Department of Public Safety Telecommunicator Certification.
The City of Albuquerque offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off. For more information, please visit our website.
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