Customer Service Representative

2 weeks ago

Saint Ann, Missouri, United States Spectrum Full time
Job Summary

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Spectrum. As a key member of our sales team, you will be responsible for maximizing sales opportunities by effectively answering and handling inbound sales calls.


Key Responsibilities

  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone-based selling techniques.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics.
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers.
  • Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
  • Promote and communicate current marketing campaigns and promotions.
  • Work with other departments, as necessary, to resolve customer issues.


Requirements

  • Ability to read, write, speak, and understand English.
  • Ability to communicate with customers and colleagues in a clear, straightforward, and professional manner.
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals.
  • Demonstrated computer and consumer electronics skills.
  • Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
  • Effective verbal and written communication skills.
  • Effective organizational skills.
  • Ability to prioritize and organize effectively.
  • Ability to show judgment and initiative and to accomplish job duties.
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone).
  • Ability to perform job at workstation for prolonged periods of time.
  • Ability to work variable hours; may include weekends, holidays, and split days off.


Preferred Qualifications

Call center sales experience preferred – 2


Working Conditions

Office environment

#zrsm


SIB

At Spectrum, we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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