Rehabilitation Product Support Specialist

4 weeks ago

San Diego, California, United States Pride Mobility Full time
Job Summary:

To work with Field Sales as a comprehensive team to help develop and focus on applications and configurations of advanced Rehab products, providing comprehensive support and training to customers, therapists, and VA facilities.

Key Responsibilities:

  • Focus on the continued training, development, and support for Rehab products (large portion to include Q Logic electronics) for customers, therapists, and VA facilities.
  • Communicate consistently with Rehab Product Specialists, Regional Managers, and the Quantum Team in order to fulfill needs of Rehab providers in the assigned Field Sales territory.
  • Travel throughout the assigned territory, to provide training and presentations on Quantum Products with a large focus on Q Logic electronics.
  • Assist with the Seminar Tour and presentations, when applicable in the territory.
  • Communicate Quality Assurance issues and concerns.
  • Report field data regarding growth opportunities within your assigned territory to Rehab Product Specialists and Regional Manager.
  • Maintain inventory on demo chairs, electronics, and accessories needed in the field.
  • Maintain cost effective time and territory management.
  • Submit monthly expenses and weekly itineraries for travel.
  • Assist providers and their technical staff in troubleshooting and repairs of units in the field.
  • Participate in VA clinics and VA related activities.
  • Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management.
  • Attend the Annual C-TPAT Security Training.
  • Focus on continuous improvement, and consistently demonstrate good business judgment.
  • Work effectively with all Pride departments to exceed internal and external expectations.
  • Pride retains the discretion to modify duties and/or assign other duties as necessary.

Requirements:

  • Must be a team player, friendly, professional, detail-oriented, and honest.

Must have the ability to:

  • Multi-task, problem-solve, and prioritize in a fast-paced working environment.
  • Work with multiple departments as a cross-functional team.
  • Assemble and troubleshoot mechanical and electrical devices.
  • Travel for the company and transport demo equipment as business needs dictate.
  • Lift/Push/Pull up to 50 lbs.

Must have:

  • Relentless drive to achieve advancement and continuous improvement.
  • Basic working knowledge of Microsoft Office Word, Excel and PowerPoint.
  • Excellent web navigation skills.
  • Excellent verbal and written communication skills.
  • Excellent planning, customer service, public speaking and presentation skills.

Preferred Skills:

  • Basic working knowledge of Pride operating systems preferred.
  • Basic knowledge of clinical diagnoses and equipment considerations preferred.
  • Strong mechanical and/or electrical assembly and troubleshooting skills preferred.

Required Experience:

  • At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment OR, in lieu of experience, an Associate Degree in a field related to Health Care OR, in lieu of a related Associate Degree, a Bachelor's Degree.

Preferred Experience:

  • At least 2 years of experience within the Mobility Industry preferred.
  • Current or previous successful employment experience with Pride Mobility Products Corporation preferred.

Required Education:

  • High School Diploma or GED.

Preferred Education:

  • Associate Degree in a Health Care related field preferred.
  • Assistive Technology Professional (ATP) Certification preferred.

Required Qualifications:

  • Must be legally authorized to work in the United States without sponsorship now, or in the future.

Details:

  • This job description is not intended to be all-inclusive.
  • This is a safety sensitive position.
  • In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act.


Pride Mobility Products/Quantum Rehab is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.


If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at x1250.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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