IT Service Manager

1 week ago


Scott Air Force Base, Illinois, United States Feditc LLC Full time

Job Title: IT Service Manager

Job Summary:

FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Key Responsibilities:

  • Oversee and manage service delivery, ensuring alignment with business objectives and client needs.
  • Collaborate with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
  • Develop comprehensive service plans and roadmaps to ensure services meet business needs.
  • Lead incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
  • Other support duties as needed/directed.

Requirements:

  • 5+ years of relevant experience.
  • IAT Level II certification.
  • Active Secret Security Clearance.
  • Must be a US Citizen and pass a background check.

FEDITC, LLC is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment.



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