Customer Experience Associate

5 days ago


Auburn, New York, United States Kay Jewelers Full time
About the Company

Kay Jewelers is part of Signet Jewelers, a purpose-driven company that believes love inspires love. Our mission is to help customers celebrate life and express love through our selection of quality, responsibly-sourced jewelry.

Job Description

We are seeking a dynamic and customer-focused Sales Associate to join our team at Kay Jewelers. In this role, you will be responsible for providing an exceptional customer experience, meeting individual and team sales goals, and driving business results.

Responsibilities
  1. Engage customers in conversation to understand their needs and desires
  2. Presentation of merchandise and sharing detailed information regarding features and benefits of products
  3. Provide information regarding extended service plans and financing options
  4. Meet individual and team sales goals
Requirements and Qualifications
  • Strong customer service, sales, retail and/or jewelry experience
  • Flexible availability to work during peak retail hours such as nights, weekends, and holidays
  • A positive, customer-focused approach in delivering an exceptional customer experience
Compensation and Benefits
  • Base pay: $15.00 - $20.00 per hour, with final pay rate determined based on experience and qualifications
  • Medical, dental, vision and prescription insurance (full-time team members)
  • 401(k) plan
  • Paid Time Off (full-time and part-time team members)
  • Paid holidays (full-time team members)
  • Tuition reimbursement, including DCA courses based on position


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