Night Audit Supervisor

1 week ago

Austin, Texas, United States White Lodging Full time
Job Summary

We are seeking a highly skilled Night Audit Supervisor to oversee the Night Audit function and ensure the hotel's revenue is accurately reconciled. As a key member of our operations team, you will be responsible for supervising Night Audit staff, maintaining a high level of service quality, and ensuring compliance with company policies and procedures.

Key Responsibilities
  • Supervise Night Audit staff and ensure they are following their schedules and taking breaks
  • Oversee the Night Audit function and reconcile the hotel's revenue
  • Work with Security and other hotel associates to maintain a calm and orderly environment
  • Provide leadership to overnight housekeeping associates
  • Communicate with incoming shifts and ensure a smooth transition
  • Complete spreadsheets and reports as required
  • Assign specific duties to staff for efficient operation of the department
  • Oversee the department in the absence of the Department Manager
  • Ensure all associates have proper supplies, equipment, and uniforms
  • Capable of performing all hourly functions and operating all equipment in the department
  • Assist in training new associates and cross-training existing associates
  • Assist in interviewing and hiring new associates for the department
  • Resolve routine associate issues and bring them to the attention of the Department Manager and Human Resources as necessary
  • Train associates on safety standards and enforce those standards on a consistent basis
  • Identify associates engaging in unsafe behaviors and retrain them appropriately
  • Complete accident investigations and take steps to prevent future accidents
  • Follow up with injured associates
  • Use wet floor signs as required and personal protective equipment
  • Promote teamwork and associate morale
  • Treat people with respect and recognize associate successes via the WLS Recognition Program
  • Communicate properly and effectively with guests, associates, and managers
  • Effectively respond to guest complaints
  • Conduct daily pre-shift meetings and perform uniform inspections
  • Represent the department at staff meetings as required
  • Know laws concerning treatment of trespassers
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
  • Assist the Emergency Response Team as necessary and know the location of fire extinguishers
  • Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act
  • Promote a harassment-free work environment
  • Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Respond to pages and radio calls immediately
  • Complete basic mathematical calculations, including adding, subtracting, multiplying, and dividing
  • Responsible and accountable for issued bank and count bank at the beginning and end of shift
  • Report all over/shorts to management and comply with all hotel and department accounting procedures
  • Audit guest checks for pricing and sales tax errors
  • Prepare the gross revenue report for all hotel managers
  • Ensure that the trail is in balance by the close of each shift
  • Prepare a summation of all house charges and all credit card vouchers accepted by the hotel
  • Determine the correct cash figure based on micros reports minus corrections and adding machine tape of the drop sheet
  • Verify that all food and beverage figures have been accounted for by cash, charge, or corrections
  • Prepare the daily food and beverage sales summary and distribute to management
  • Prepare over/short report for accounting and restaurant
  • Protect confidential information
  • Post all late charges and all guest check corrections to guest folios for 3:00 AM express check-outs
  • Act as the manager on duty for the third shift, if applicable
  • Balance credit cards daily
  • Must be able to operate the hotel van, if applicable
  • Ensure security and confidentiality of all guest and hotel information and material
  • Practice energy conservation at all times
  • Notify manager/AYS of maintenance issues
  • Maintain a clean and orderly work area in accordance with hotel standards and complete daily/weekly cleaning schedule
  • Attend work on time as scheduled and adhere to attendance policy
  • Utilize property Service Recovery/Defect Tracking processes and input defects into the computer system
  • Report unsafe conditions and suspicious activity to Loss Prevention/Management
  • Wear uniform, including nametag, at all times in accordance with the Standards of Appearance
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings
  • Adhere to all work rules, procedures, and policies established by the company
  • Follow proper key control procedures
  • Work nights, weekends, and holidays as necessary
  • Perform other duties as assigned
Requirements
  • Job Knowledge
  • Flexibility/Adaptability
  • Quality of Work
  • Perseverance
  • Quantity of Work
  • Organization Skills
  • Guest Focus/Customer Service
  • Effort
  • Reliability/Dependability
  • Judgment/Problem Solving
  • Motivation/Initiative
  • Cooperation/Teamwork
Skills
  • Must pass certification quiz/test for position
  • If applicable, must hold a valid driver's license and maintain an acceptable driving record
Education/Experience

None required

Working Conditions
  • Lift, carry, or otherwise move up to 10 lbs. regularly
  • Lift, carry, or otherwise move up to 50 lbs. occasionally with assistance
  • Follow proper moving and lifting procedures identified in Departmental Orientation Handbook
  • Regularly required to stand, sit, walk, reach, use hands to finger, handle, or feel, talk, and hear
Full Time Benefit Overview
  • Medical, Dental, and Vision
  • Life Insurance
  • Employee Assistance Program (EAP)
  • 401(k)
  • Vacation and Paid Time Off (PTO)
  • Tuition Reimbursement
  • Complimentary and Discounted Rooms

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