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Field Services Solutions Architect

2 months ago

Juneau, Alaska, United States SHI GmbH Full time

Position Overview

The Field Services Solutions Architect at SHI GmbH will evaluate client business goals to craft and execute a deployment strategy for Onsite Services and associated solutions. This role will act as the primary technical authority, leading discovery sessions with clients to formulate a Statement of Work (SOW) that outlines the service engagement and its benefits to SHI customers.

About SHI GmbH

Established in 1989, SHI GmbH has been at the forefront of technological innovation, assisting organizations globally in achieving their objectives through IT solutions. With consistent growth, we are now a prominent $14 billion provider of IT services.

More than 17,000 organizations around the world trust SHI's personalized approach to navigate their technological challenges. Our workforce of 6,000 dedicated employees is the core of our success.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Designing, consulting, and implementing Onsite Services solutions tailored to customer needs, including:
  • Workstation Deployments
  • Low-Voltage Cabling
  • Telephony
  • Networking Infrastructure
  • Point-of-Sale Systems
  • Wireless Solutions
  • Site Surveys
  • Digital Signage
  • Providing best practices and recommendations to clients
  • Estimating the effort required to meet specific timelines and budgets
  • Collaborating with the sales team to identify and close opportunities through customer discovery and scoping meetings

Qualifications

  • Bachelor's degree, technical degree, or equivalent experience in Field Services or a related discipline
  • At least 5 years of experience in structured cabling, end-user device deployments, and conducting site surveys

Essential Skills

  • Expertise in designing, planning, and executing technical projects
  • Strong time management and communication abilities
  • Consultative mindset towards technology deployment
  • Passion for technology
  • Proficient decision-making skills
  • Excellent written, presentation, and verbal communication skills
  • Outstanding organizational and time management capabilities
  • Strong troubleshooting abilities
  • Willingness to learn and implement new technologies
  • Effective listening skills, with the ability to convey ideas clearly to both technical and non-technical audiences

Preferred Certifications

  • BICSI, CompTIA, CCNA, ITIL, or PMP certification

Additional Requirements

  • Willingness to travel to client locations as needed

Compensation and Benefits

The anticipated annual salary range for this role is $110,000 - $180,000, which includes a base salary and potential bonuses. Compensation will be determined based on relevant knowledge, skills, experience, and market location. Benefits may encompass medical, vision, dental, 401K, and flexible spending options.

Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from all qualified individuals.