Shift Manager

2 weeks ago


Forest Hills, New York, United States Taco Bell Full time
Job Details

Job Location: WP Forest Hills - Forest Hills, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

As a Shift Leader at Taco Bell, you will play a vital role in ensuring the success of our restaurant by providing exceptional customer service, maintaining high standards of product quality, and driving sales growth. Your primary focus will be on leading a team of hourly employees, providing coaching and feedback, and ensuring that all operational tasks are completed efficiently and effectively.

Key Responsibilities

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.

• Conduct periodic food safety audits to ensure compliance with company standards and regulatory requirements.

• Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service to drive sales growth and improve customer satisfaction.

• Share with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

• Conduct daily inventory, complete shift-to-shift food safety audit, and set up daily control sheets to ensure accurate inventory management and food safety compliance.

• Review facility and equipment readiness to ensure that all equipment is in good working order and that the restaurant is clean and well-maintained.

• Monitor inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards and minimize waste.

• Monitor speed with service (SWS) performance and resolve bottlenecks to achieve SWS goals and drive sales growth.

• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing to ensure seamless operations.

Requirements

• High school diploma or equivalent required.

• 1-2 years of experience in a customer service or food service role preferred.

• Strong communication and leadership skills required to effectively coach and motivate team members.

• Ability to work in a fast-paced environment and adapt to changing situations quickly.

• Basic math skills and attention to detail required for accurate inventory management and cash handling.

• Ability to lift up to 25 pounds and stand for long periods of time required for restaurant operations.
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