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Assistant Store Leader, Customer Experience

2 months ago

Seattle, Washington, United States Crate&Barrel Full time
About This Role

We're seeking a highly motivated and experienced professional to join our team as an Assistant Store Leader - Customer Experience & Outreach. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Experience: Ensure that all customers receive gracious, quick, and efficient service, and that their needs are met in a timely and professional manner.
  • Store Operations: Collaborate with the Store Leader to manage and delegate workload, and ensure the execution of plans and strategies across the store.
  • Leadership Development: Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
  • Sales Growth: Focus on promoting and driving sales as they pertain to, or are driven by, your position and acting as the Leader on Duty (LOD).
  • Communication: Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance.
Requirements
  • Experience: 2+ years of customer service or retail leadership experience.
  • Education: High school diploma/GED or equivalent, Associate degree or equivalent preferred.
  • Availability: Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
What We Offer

We offer a competitive salary range of $28.00 to $43.75 per hour, with opportunities for bonuses, sales incentives, and long-term incentives. Our company is committed to providing a positive and inclusive work environment, and we offer a range of benefits and perks to support our associates' well-being and career growth.