Administrative Coordinator
2 weeks ago
We are seeking a highly skilled Administrative Assistant to join our team. As an Administrative Assistant, you will play a crucial role in supporting our Dispatch - Call Center representatives as they field calls from clients. Your primary responsibility will be to hire, train, and prepare agents to respond to customer inquiries and resolve issues effectively.
To succeed in this role, you must be analytical, supportive, and able to provide coaching opportunities to agents. You should have excellent verbal and written communication skills, as well as the ability to evaluate agent performance and suggest improvements.
Responsibilities:
- Hiring, training, and preparing Dispatch - Call Center representatives.
- Ensuring agents understand and comply with all Dispatch - Call Center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
About Werner Enterprises
Werner Enterprises is a leading truckload transportation and logistics provider, serving customers across the United States, Mexico, and Canada. With a modern fleet of trucks and trailers, we strive to deliver exceptional on-time service while promoting sustainability and diversity, equity, and inclusion.
We offer competitive pay, flexible schedules, and opportunities for professional growth. If you are a motivated and detail-oriented individual looking for a challenging role, apply now
Requirements:
- 2-5 years of Call center, customer service, logistics-supervisory experience.
- Proficiency with technology, especially computers, Dispatch-Logistics software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
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