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Customer Service Associate

2 months ago

Garden City, Michigan, United States Metro Express Car Wash Full time

Position Type:

Full-time, Part-time

Overview:

As a Customer Service Associate, you will engage with our clients from the moment they arrive until they depart with a sparkling clean vehicle. Collaborating with site management, you will foster a team dedicated to excellence and uphold the Core Values of Metro Express Car Wash in delivering outstanding customer service and operational performance.

  • Welcome and assist customers throughout the car wash experience with a friendly demeanor and attentive service.
  • Communicate promotions, sales, and membership options in accordance with training guidelines.
  • Direct customers safely through the entrance of the car wash.
  • Encourage a culture of safety and maintain a secure working environment.
  • Ensure customer satisfaction and foster loyalty.
  • Participate in the cleaning and maintenance of the facility, equipment, and surrounding areas.
  • Exceed customer expectations and embody the Core Values in all interactions.
Qualifications:

At Metro Express Car Wash, our core values are essential to our culture and distinguish us in the industry. We seek individuals who embody these principles:
  • Integrity and a genuine passion for customer service.
  • Strong problem-solving abilities and conflict resolution skills.
  • Flexibility to work varied schedules, including evenings and weekends.
  • Capability to work outdoors in diverse weather conditions.
  • Ability to stand for extended periods during shifts.
  • Physical capability to lift up to 50 lbs. and perform necessary bending and stretching.
  • Commitment to contributing to a safe workplace.
  • Previous experience in retail sales is advantageous.
Core Values of the Company:
Passion for Service, Ownership, and Grit

Additional Information:
  • Applicants must be at least 18 years old.
  • We offer both full-time and part-time positions.
  • No travel is required for this role.
Benefits for Full-Time Employees:
  • $16.00 per hour plus commissions.
  • Medical Insurance.
  • Dental & Vision Insurance.
  • Short-term & Long-term Disability.
  • EAP Services.
  • 401(k) Plan.
  • Tuition Reimbursement.
  • Paid Time Off.
  • Complimentary Weekly Car Wash.
Compensation:

$16.00 per hour plus commissions