Service Department Manager

3 weeks ago


Scott City, Kansas, United States American Implement Full time
Service Manager Job Description

American Implement is seeking a highly skilled and experienced Service Manager to lead our service department in Scott City, Kansas. As a key member of our aftermarket team, you will be responsible for ensuring exceptional customer satisfaction while driving business growth and efficiency.

Key Responsibilities:
  • Develop and implement effective service department processes to meet customer needs and business objectives.
  • Recruit, hire, and develop a high-performing service team to deliver exceptional customer service and support.
  • Create and manage annual budgets and service department goals aligned with the organization's financial and operational objectives.
  • Execute a comprehensive service department marketing plan to attract and retain customers.
  • Ensure compliance with all safety rules and regulations.
Requirements:
  • 3+ years of experience in service department operations, preferably in the lawn or heavy equipment industry.
  • Proven track record of leadership and management experience.
  • Familiarity with John Deere and competitive products.
  • Excellent written and oral communication skills, with the ability to effectively communicate with customers, employees, and stakeholders.
  • Proficient computer skills, with experience using Service ADVISORTM or other diagnostic repair tools.
Benefits:
  • Competitive base wage plus commission.
  • Eligibility for quarterly incentives.
  • Cell phone allowance.
  • Relocation assistance.
  • Paid vacation, sick, holiday, and parental leave.
  • 401(k) with company match.
  • Employer-paid health insurance.
  • Employer-paid life and AD&D insurance.
  • Short-term disability insurance.
  • Optional dental and vision insurance.
  • Optional AFLAC supplemental insurance.
  • Employee assistance program.
  • Credit union membership.


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