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Customer Service Representative

2 months ago


San Diego, California, United States Pick Up Stix Full time

Job Summary:

We are seeking a highly motivated and customer-focused Cashier to join our team at Pick Up Stix. As a Cashier, you will be responsible for providing exceptional customer service, operating a point of sale system, and maintaining a clean and organized workspace.

Key Responsibilities:

  • Customer Service: Greet and serve customers in a friendly and professional manner, ensuring a positive dining experience.
  • Point of Sale Operations: Accurately operate the point of sale system, handle customer transactions, and maintain a clean and organized workspace.
  • Teamwork: Support operations by performing any other duty as assigned, to ensure the restaurant is producing to standards.
  • Quality Control: Follow all Quality Visitation Review requirements, work safe and smart at all times, and maintain high standards of food quality and portion control.
  • Sales and Marketing: Suggestively sell to every Guest, tactfully and professionally resolve Guest complaints, and maintain Guest awareness at all times to ensure service is up to Pick Up Stix standards.
  • Quality and Safety: Understand the flow of the restaurant, handle incoming phone calls, complete sidework consistently, and ensure the dining room is neat and clean at all times.

Requirements:

  • Education and Experience: Less than high school education, or one to three months related experience or training, or equivalent combination of education and experience.
  • Language Skills: Ability to read and comprehend documents, ability to speak effectively before groups of customers or employees, and ability to calculate figures and amounts.
  • Physical Abilities: Ability to stand, use hands to finger, handle or feel, talk, hear, taste, smell, lift and move items weighing up to 10 pounds, work in a loud environment, and perform other physical demands as required.

Working Conditions:

The employee is required to work in a fast-paced restaurant environment, with frequent exposure to noise, heat, and physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.