Care Coordinator for General Surgery Patients

3 days ago


Durham, North Carolina, United States Duke Health Full time
About Duke Health

Duke University Hospital is a leading healthcare institution in Durham, North Carolina, consistently ranked among the best in the United States. As part of Duke Health, our hospital offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

  • Our organization is designated as a Magnet unit, recognizing our commitment to nursing excellence.
  • Nurses from our hospital are consistently recognized as North Carolina's Great 100 Nurses.
  • We value specialty nursing certification and have been awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
  • We have a large team of registered nurses, with over 6000 professionals working together to provide exceptional patient care.
  • Quality of life is essential, which is why we offer relocation assistance and a supportive work environment.

External Candidates Eligible for $7,500 Commitment Bonus Paid Over 1 Year

Job Overview

We are seeking a Care Coordinator to manage a designated caseload, coordinating and completing timely assessment, planning, implementation, and evaluation of discharge plans and care transitions across the continuum of care.

Responsibilities

  • Monitor daily census and assignment to ensure all patients receive necessary assessments.
  • Perform other related duties incidental to the work described herein.
  • Provide case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with healthcare team members related to assessment findings, discharge planning needs, and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment, and outpatient follow-up.
  • Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process, and applicable federal, state, and local regulations.
  • Provide education and guidance on these topics to providers, patients, and families as needed.
  • Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.
  • Maintain timely documentation of assessment findings, discharge arrangements, and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.
  • Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.
  • Job responsibilities may include site-specific duties, weekend/holiday or after-hours coverage as designated at each entity.
  • Develop and maintain positive working relationships with customers internal and external to Duke Health System.

Requirements

Education

BSN or MSW required.

Experience

3 years of relevant experience.

Degrees, Licensures, Certifications

Requires Case Management Certification (ACM, CCM, or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC.

Estimated Salary Range: $75,000 - $95,000 per year



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