Sales & Customer Service Representative

3 weeks ago


Wayne, Pennsylvania, United States Massage Envy Full time
Overview

We are seeking a highly skilled Sales & Customer Service Representative to join our team at Massage Envy Wayne. As a key member of our staff, you will be responsible for providing exceptional customer service and promoting the value of Total Body Care.

Job Summary

This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to multitask and work in a fast-paced environment. The successful candidate will have a strong passion for helping others and a desire to learn about massage and skin care services.

Responsibilities
  • Provide outstanding customer service and ensure that every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience preferred
  • Critical thinking and excellent math and computer skills, with the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Benefits
  • Competitive base pay plus bonuses and commissions ($45,000 - $60,000 per year)
  • Health insurance for full-time employees
  • Matching 401(k)
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products


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