Field Operations Specialist

1 day ago

Denver, Colorado, United States TBC Corporation Full time
Job Title: Field Operations Specialist

The Field Operations Specialist will play a crucial role in supporting the success of our franchisees in the Denver-Kansas region. This position will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support in four key areas:

Key Responsibilities:
  • New Store Openings and Transitions: Assist in the facilitation of Integration Calls, complete a Service Readiness survey, introduce and debrief the NFO In-Store Training Workbook, and provide support upon store opening or transition.
  • Tires Now Operational Components: Administer inventory management, educate on tire sale processes and products, and train on technology such as the Tire Price File and Midas Tire Center.
  • Same Store Sales Growth: Identify stores with greatest potential, diagnose operational performance gaps, develop action plans with dealers, and follow up on action plan execution.
Qualifications:
  • 5+ years' experience in management of retail tire and automotive service business or working with automotive franchisees.
  • Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries.
  • Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
  • Excellent selling, sales training, and presentation skills.
  • Ability to challenge, motivate, influence, and communicate effectively.
  • Results-focused and orientated.
  • Bachelor's degree in business administration preferred.
  • FOS will be required to reside in proximity to the majority of assigned stores/owners.
  • Available to be utilized outside assigned regions for integration and in-store training as needed.
  • Must be a road warrior, up to 85% travel including occasional nights and weekends and multi-state travel to support franchisee special events.
Benefits:
  • Market competitive compensation.
  • 401(k) and Roth with company match. Immediate 100% vesting.
  • Comprehensive benefits including medical, dental, and vision.
  • Company-paid short-term disability and employer-subsidized long-term disability.
  • Company-paid life insurance.
  • Discounted tire purchasing.
  • Tuition reimbursement.
  • Employee assistance program.
  • Generous paid vacation and paid time off.
  • Customizable voluntary benefits.
  • And more.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Company Overview:

TBC Corporation is a leader in the mobility industry and one of North America's largest marketers of automotive replacement tires through wholesale and franchise operations. With $5 billion in revenue and 3,800+ employees in the U.S., Mexico, and Canada, TBC serves wholesale customers in the United States, Canada, and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires and Midas brands.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm, and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan's major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company, which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

  • Integrity - We act honestly because nothing is more important than our reputation.
  • Teamwork - We are better together.
  • People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
  • Accountability - We own our actions and decisions; we do what we say we are going to do.
  • Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

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