Application Analyst II

2 weeks ago


Appleton, Wisconsin, United States ThedaCare Full time
About ThedaCare

ThedaCare is a healthcare system that is changing the face of care and well-being in our community. We are inspired to reinvent healthcare by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do.

Job Description

The Application Analyst II is a key member of the ThedaCare team, responsible for configuring and supporting ThedaCare software applications and maintaining the integrity of the databases used to support a ThedaCare customer. This role works closely with operations to gather requirements needed for system build and solutions, and serves as a liaison and coordinates issue response and resolution with vendor technical support.

Key Accountabilities
  1. Researches and implements enhancements or software configuration that optimizes and streamlines the application functionality to meet end user and business requirements.
  2. Works collaboratively with end users and other information services team members to develop a solution that meets business requirements and is supported by best practice.
  3. Identifies resolutions to complex questions from end users in a timely, positive, and professional manner.
  4. Researches and understands impacts of integrated system changes and impacts to outside systems.
  5. Develops, implements, and monitors standards and best practices that will streamline workflows and maintenance within the applications supported.
  6. Identifies, participates, and leads process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
  7. Manages vendor relationships to ensure timely escalation and responsiveness.
Qualifications

Bachelor's Degree Required and 3 years progressive experience in an Information Technology related field. EPIC/Specified Application Certification(s)

Physical Demands

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

Work Environment

Climate controlled office setting with potential daily movement throughout the facility Interaction with department members and other healthcare providers Frequent sitting with movement throughout office space Use of computers throughout the work day



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