Customer Service Ambassador

4 days ago


Fairfield, New Jersey, United States PSFCU Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Center Representative to join our team at PSFCU. This role is responsible for providing exceptional service to our members, resolving issues promptly, and promoting our products and services.

About the Role
This position requires a strong ability to communicate effectively with members via phone, email, and in-person. The ideal candidate will have a passion for delivering outstanding customer experiences, a keen eye for detail, and a knack for problem-solving. As a Member Service Center Representative, you will be the first point of contact for many of our members, making this a critical role in ensuring their satisfaction and loyalty.

Key Responsibilities
• Provide prompt and efficient service to members, responding to inquiries and resolving issues in a timely manner
• Promote PSFCU's products and services to members, identifying opportunities to cross-sell and upsell
• Assist members with account balances, research discrepancies, and provide information on various products and services
• Develop comprehensive knowledge of PSFCU's offerings to effectively address member needs and concerns
• Collaborate with internal teams to resolve complex issues and provide seamless member experiences

Requirements
• High school diploma or equivalent required; 1-3 years of experience in a financial institution or customer-facing role preferred
• Strong communication and interpersonal skills, with the ability to work in a fast-paced environment
• Basic computer skills and proficiency in software programs
• Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities
• Fluency in spoken and written Polish desired, but not required

What We Offer
• Competitive salary range: $45,000 - $60,000 per year, depending on experience
• Comprehensive benefits package, including medical, vision, and dental insurance, retirement plans, and paid time off
• Opportunities for professional growth and development within a dynamic organization
• Collaborative and supportive work environment, with a focus on teamwork and mutual respect

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