Concierge Service Ambassador

3 weeks ago


Cleveland, Ohio, United States Village Green Full time

The Village Green community is seeking a skilled and friendly Concierge Service Ambassador to serve as the first point of contact for residents, visitors, and prospects. This role requires excellent customer service skills, attention to detail, and the ability to work independently.

">Job Overview

This position serves as a liaison between our Management office and the front lobby, ensuring a seamless experience for our residents and guests. The successful candidate will be responsible for greeting residents and visitors, providing information on community attractions and local amenities, and assisting with leasing activities during off-hours.

Key Responsibilities:

  • Greet residents and guests in a courteous and friendly manner
  • Become familiar with and provide recommendations on community attractions and local amenities
  • Provides brochures, floor plans, and other collateral to clients
  • Completes guest cards, provides mini tours, and acts on leasing behalf during off-hours
  • Retrieves packages for residents
  • Provides refreshments to residents and guests
  • Maintains Concierge Binder
  • Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc.
  • Uses Internet as an aid in providing micro and macro information to residents and guests
  • Maintains a clean and orderly front desk, lobby area, and storage closets

Requirements:

  • Ability to apply good common sense when assisting residents and their guests
  • Must have the availability to work a flexible schedule any day of the week
  • Ability to resolve minor problems while maintaining a friendly and professional manner
  • Ability to communicate effectively
  • Must be team-oriented

Estimated Salary: $16-$18 per hour plus quarterly bonus



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