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Customer Service Ambassador
3 weeks ago
Overview
We are seeking a talented Customer Service Representative to join our team at the Helena Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.
National Car Rental and Alamo Rent A Car are committed to quality, innovation, customer satisfaction, and employee development. We offer exciting careers and opportunities that are made possible by your hard work and dedication.
This is a Part-Time position working 25 hours a week with a starting wage of $18/hour plus bonus/commission opportunities (Potential for $12,000 in annual bonus and commission).
The schedule available is Tuesday - Thursday 2pm - 12am.
Responsibilities:
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training