**Emergency Response Specialist**

3 weeks ago

Middletown, United States SERVPRO Full time
About the Role

We are seeking a highly motivated and proactive individual to join our team as an Emergency Response Specialist. As a key member of our emergency response team, you will be responsible for providing critical support and selling our trusted restoration and reconstruction services to affected homeowners and businesses.

Key Responsibilities
  • Respond promptly to fire/water emergencies as they are happening, 24/7.
  • Evaluate and assess the situation to find the decision maker and make contact.
  • Effectively communicate with dispatch and on-call team members to ensure a coordinated response.
  • Collaborate with other members of our sales team to ensure consistent communication and marketing efforts.
  • Provide support, comfort, and guidance to clients and their families during emergency situations.
  • Offer information about our fire and water damage restoration services, showcasing our expertise and dedication to restoring normalcy after a disaster.
What We Offer
  • A rewarding role where you'll directly help others in times of crisis.
  • Real-time emergency leads to ensure a rapid response and connection with those in need.
  • The advantage of being part of a full-service restoration company with in-house capabilities and preferred vendor status with major insurance companies.
  • An opportunity for lucrative commission earnings, with the possibility of a six-figure income in your first year.
Qualifications
  • Previous experience in public adjusting, emergency response, fire/water restoration is a plus.
  • Firefighters with a passion for serving the community are welcome to apply.
  • Excellent communication and interpersonal skills needed.
  • Competitive, aggressive sales personality wanted.
  • Ability to remain composed and thrive in a high-pressure, chaotic environment.
  • Sales or customer service experience is a plus.
  • Availability 24/7 to respond quickly to local emergencies.

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