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Computer Systems Specialist
2 months ago
The University of Utah is seeking a skilled Computer Support Technician to join our team. As a key member of our Help Desk, you will provide technical support for all event requests, ensuring seamless execution of conferences and meetings.
Key Responsibilities- Provide technical support for computers and other hardware associated with audio/visual systems.
- Assist the help desk in core support duties, including imaging and setting up computers, troubleshooting desktops and laptops.
- Update the ticket system with notes from ticket submission through to ticket resolution.
- Interface with vendors for audio/visual repairs, new purchases, and equipment replacement.
- Share important support, vendor, and technical information with the CATG helpdesk and document in the knowledge base.
- Associate's degree in a computer-related field and two years of experience or equivalency.
- Demonstrated computer skills, human relations, and effective communication skills.
The successful candidate will work in a general climate-controlled office environment with low noise levels. Prolonged sitting and repetitive motion due to extended computer use are expected. Frequent exposure to hospital and research lab environments is also anticipated.
