Fitness Center Representative

4 weeks ago


La Crosse, Wisconsin, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness centers.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Manage front desk activities, including answering phones, checking members into the system, and processing new member sign-ups.
  • Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Maintain the neatness and cleanliness of the club, ensuring a welcoming and safe environment for our members.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
What We Offer
  • Complimentary Back Card Membership.
  • Company Facilitated Training.
  • Advancement Opportunities.
  • Rewards and Recognition Programs.
Why Choose Planet Fitness?

At Planet Fitness, we pride ourselves on creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and employees to reach their full potential. As a Member Services Representative, you will be part of a dynamic team that is shaping the future of our brand. With over 2,000 locations in the United States, Canada, and internationally, there are plenty of opportunities to grow and develop your career with us.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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