Financial Services Representative
4 weeks ago
We are seeking a skilled Financial Counselor to join our team at Cullman Regional Medical Center. As a Financial Counselor, you will play a critical role in ensuring that patients receive accurate and timely financial information, while also promoting exceptional patient experiences.
Key Responsibilities- Review daily census and visit patients in their rooms to notify them of estimated amounts due and request payment using approved hospital scripts.
- Issue follow-up letters to patients who were not seen during their stay.
- Handle patient inquiries and resolve issues on the spot whenever possible.
- Complete bi-weekly reviews of OB patients to collect estimated due amounts prior to delivery.
- Respond to patient inquiries and resolve issues in a timely manner.
- Accurately document all interactions with patients, including research of prior accounts.
- Demonstrate and promote team behavior and exceptional patient experiences.
- Uphold and promote patient safety and quality.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least two years of experience in a medical office setting.
- Excellent customer service skills.
- Proficiency in Microsoft Office suite of products.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Healthcare Customer Service Representative
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