Customer Service Representative

2 days ago


Long Beach, Washington, United States StaffMyAgency LLC Full time
Position Overview

A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required as we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experiences. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

The responsibilities include:
  • Establishing customer relationships and following up with customers, as needed
  • Providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options
  • Maintaining a strong work ethic with a total commitment to success each and every day


As an Agent Team Member, you will receive:
  • Base pay: $40,000 per year
  • Commission after licensing obtained
  • Four hours of paid time off earned per pay period
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

The ideal candidate should possess the following skills and qualifications:
  • Bilingual Spanish/English is a plus
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem-solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to the agent
  • A Property & Casualty license (must be able to obtain)
  • A Life and Health license (must be able to obtain)
  • The selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education


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