Airport Operations Coordinator
3 weeks ago
Job Summary
Arora Engineers, LLC. is seeking a highly skilled Dispatcher to join our team. As a Dispatcher, you will be responsible for providing 24/7/365 support for gate systems, the Generator Control Unit (GCU), the EGSE Charging Stations, baggage systems, and facility maintenance.
Main Responsibilities:
- Provide exceptional customer service to customers and vendors.
- Answer phones and enter work orders into CMMS, ensuring accurate and timely completion.
- Coordinate the scheduling of technicians and customer service requirements with onsite maintenance personnel.
- Implement work order schedules to maximize usage of technicians and other resources.
- Generate new work orders and log completion time and materials used into the CMMS system.
- Monitor baggage system and dispatch mechanic to address issues.
- Dispatch maintenance and custodial services as needed.
- Answer all phone calls and maintain contact logs for each specific request operational request, maintenance malfunction, and personnel issues.
- Record and maintain logs of airline operational activity.
- Assist in the training of others.
- Run operation reports and provide recommendations to improve efficiency and productivity.
Requirements:
- High School diploma or GED equivalent.
- 2+ years of related experience in customer service or dispatching and working with airport equipment.
- 2+ years of related experience with data entry, scheduling workloads, and/or processing work orders.
- Ability to write effectively in the preparation of reports and forms.
- Knowledge of Airport equipment is a plus.
About Arora Engineers, LLC.
Arora provides clients in the aviation, transportation, education, government, and commercial/institutional sectors with engineering services for intelligent infrastructure solutions. Through smart design, construction management, and facilities maintenance management, we rethink industry needs to help keep clients on the cutting edge and add value to a project.
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