Member Experience Representative

3 days ago


Huntsville, Texas, United States Crunch Fitness - Fit Fusion LLC Full time
About the Role:

We are seeking an experienced and enthusiastic individual to join our team as an Overnight Member Services Representative. In this role, you will play a key part in ensuring our members have a positive and engaging experience at our facility. You will be responsible for maintaining the cleanliness of the facility, preparing the space for the morning shift, and providing exceptional customer service.

Key Responsibilities:

• Clean and maintain the facility during the overnight shift.
• Prepare the facility for the morning shift, including setting up equipment and supplies.
• Provide exceptional customer service to our members and guests.
• Assist with membership sales, retail sales, and tanning product sales.
• Promote membership privileges, including group fitness classes, small group training, and childcare services.
• Deliver exceptional new member enrollment experiences.
• Check in all members and guests according to company procedures, resolving any issues that may arise.
• Answer phone calls in a courteous and professional manner.
• Communicate special events to members and guests.
• Facilitate member requests or forward them to a manager as needed.
• Maintain a professional and courteous demeanor at all times.
• Be knowledgeable about all club facilities, services, programs, and schedules/hours of operation.
• Maintain a clean and organized workspace.
• Navigate all stations of the front desk area, including check-in, guest services, and membership sales.
• Perform opening and closing checklists and duties.

Requirements:

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Must be able to lift or move up to 50 pounds.
• Physical effort required for daily duties includes prolonged standing and walking.

Estimated Salary: $45,000 - $55,000 per year

At Crunch Fitness - Fit Fusion LLC, we offer a dynamic work environment, opportunities for growth and development, and a competitive salary. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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