Fitness Experience Manager
5 days ago
The Crunch Fitness - Fit Fusion LLC team is seeking an enthusiastic and service-oriented individual to serve as a Brand Ambassador. This role is ideal for those who are passionate about fitness, excellent communication skills, and a strong desire to deliver exceptional customer experiences.
About the Role
In this dynamic position, you will be responsible for building a positive and engaging environment for our members while providing top-notch customer service. Your primary focus will be on driving brand awareness, lead generation, and membership sales. You will also promote our various services, including tanning, group fitness, small group training, and childcare, both in person and through social media channels.
Key Responsibilities
* Greet all members and guests with a focus on member engagement and retention.
* Promote membership privileges, including tanning, group fitness, small group training, and childcare, in person and through social media.
* Ability to consistently hit lead generation and sales performance KPIs as an individual and collectively as a team.
* Check in all members and guests in accordance with company procedures, resolving any member check-in issues as needed.
* Answer inbound phone calls and make outbound calls in a courteous, helpful, professional manner.
* Maintain a professional and courteous demeanor while promoting the Crunch brand to local businesses and in the community.
* Be an expert in all club facilities, services, programs, and schedules/hours of operation.
Requirements
* Minimum 1 year of experience in a service-oriented position preferred.
* Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
* Strong customer service orientation.
* CPR/AED certification required (can be obtained within 30 days of hire).
* Reliable transportation.
Physical Demands
* Must be able to lift or move up to 50lb.
* Physical effort required for daily duties includes prolonged standing and walking.
Estimated Salary Range
$45,000 - $65,000 per annum, depending on location and experience.
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