Program Director

4 days ago

Germantown, Maryland, United States EchoStar Full time
Join EchoStar's Team as a Program Director - Aviation

EchoStar Corporation, a leading global provider of satellite communication solutions, is seeking a highly skilled Program Director - Aviation to lead the development, launch, and service delivery phases of large aviation programs in our Hughes Network Systems division.

About the Role

This is an exciting opportunity to work with a cross-functional team to deliver and manage major accounts, drive growth across the aviation business, and support Hughes' customers throughout the contract lifecycle.

Responsibilities
  • Lead the overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle.
  • Build customer intimacy and deliver flawless customer service by maintaining crisp communication, driving issue resolution, and conducting regular check-ins.
  • Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams.
  • Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization.
  • Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners.
  • Manage P/L for each individual program with a goal to maximize program results (delivery, margin) and achieve exceptional customer satisfaction.
  • Work with supply chain to ensure smooth, on-time production deliveries to customers.
  • Work to minimize impact of AOG events, enable to customer first mentality to achieve optimal outcomes.
  • Work with MROs and customer organizations to ensure smooth installation of delivered products.
  • Ensure Hughes delivers against all committed SLAs. Work with quality, engineering, supplier organizations and customer stakeholders to oversee solution performance and reliability.
  • Participate in regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of issues.
Requirements
  • Bachelor's degree in engineering, business, or related field.
  • 10+ years of related work experience.
  • 8+ years of experience in commercial aviation.
  • This position requires travel up to 25%.
Preferred Qualifications
  • Master's degree in engineering, business, or related field.
  • Knowledge of all phases of the aviation product lifecycle, including design, development, testing, certification, production, maintenance and support.
  • Experience working at an in-flight entertainment or in-flight connectivity services provider.
  • Experience working with the FAA or other aerospace regulatory bodies.
  • Ability to influence a variety of stakeholders to establish concurrence.
  • Excellent communication and presentation skills combined with the ability to effectively interact with different levels of the customer and internal organization.
  • Ability to synthesize multiple requirements and create smart, cogent solutions to complex problems.

EchoStar is committed to offering a comprehensive and competitive benefits package, including financial, work-life balance, employee incentives, and health benefits. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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