Warehouse Operations Manager
4 weeks ago
Job Summary:
Courier Express is seeking a highly skilled Warehouse Operations Manager to lead our warehouse team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse, including sorting and tracking of freight, resolving customer and delivery issues, and maintaining a clean and organized work environment.
Key Responsibilities:
- Participate or lead early morning/daily operations and functions of the department.
- Sorts freight to the correct route and checks for missorts.
- Ensures every delivery is sorted and accounted for.
- Resolves customer and delivery issues.
- Participates in activities to monitor delivery status and customer satisfaction by making deliveries as needed.
- Ensures the warehouse is clean, organized, secure and safe at all times.
- Reviews individual driver performance weekly such as cargo loss and claims.
- Responsible for scanning and sorting of all product on the dock to assist with tracking.
- Ensures operations function smoothly at the individual location so that all customer and company service expectations are met.
- Establishes and maintains performance and productivity standards.
- Maintains a high level of service with customers that meets the expectations of Courier Express.
- Creates goals and action plans for each aspect of the operating unit.
- Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards.
- Monitors the operations by resolving any issues that arise in the workplace.
- Provides feedback to management on the status of overall operations.
Requirements:
- Ability to plan and carry out daily agenda with limited supervision.
- Proven ability to multitask.
- Highly developed organizational skills.
- Ability to interact with employees at a variety of levels.
- Excellent communication skills.
- Rapid response to issues.
- Attention to detail.
- Ability to communicate with management on a routine basis.
Preferred Skills:
- Microsoft Office.
- Web-based applications.
Benefits:
- Medical, dental, prescription drug and vision plan.
- Company matched 401k.
- Paid holidays and PTO.
- Flexible Spending and Health Savings Accounts.
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