Account Services Manager, Central or Southeastern US

2 weeks ago

MN United States Entrust Full time
About the Role

Career growth, flexibility, and collaboration are at the heart of Entrust's innovative approach to identity-centric security solutions. As an Account Services Manager, you will play a critical role in delivering traditional hardware and software maintenance services, managing customer relationships, and driving growth of services offerings.

Key Responsibilities:

  • Manage and partner with Entrust's delivery team and customers to ensure successful setup and delivery of contracts within accounts.
  • Engage in project implementation planning and delivery plans to ensure success and on-time delivery.
  • Lead vendor and customer meetings related to traditional services.
  • Create, manage, and deliver all needed service reporting internally and to the customer.
  • Ensure customer data integrity for service delivery reporting and billing.
  • Create and drive a continuous improvement plan on key service deliverables.

About the Team

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Our team makes an impact by enabling trusted experiences for identities, payments, and digital infrastructure.

We believe that securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

As an Account Services Manager, you will be part of a team that values collaboration, flexibility, and career growth. You will have the opportunity to work with a global partner network and customers in over 150 countries.

Requirements

To be successful in this role, you will need:

  • 5+ years of experience in customer-facing service or sales positions.
  • Demonstrated project management excellence.
  • Expert written and verbal English communication skills.
  • Demonstrated interpersonal skills and the ability to influence customers and key internal stakeholders at all levels.
  • Excellent analytical skills and a demonstrated ability to use data to make and influence decisions.
  • Demonstrated business acumen, as it pertains to Entrust's competitive businesses.
  • Proficient use of MS Office products, in addition to other relevant IT systems used to drive business results.

About Entrust

Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more.

With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it's no wonder the world's most trusted organizations trust us.

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