Customer Experience Lead
1 week ago
Estimated Salary: $55,000 - $75,000 per year.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Lead. As a key member of our operations team, you will be responsible for ensuring that every interaction our members have with us is exceptional.
In this role, you will lead by example, setting the standard for excellence and delivering exceptional customer service in every interaction. Your strong communication skills and ability to work well under pressure will be essential in maintaining a high level of customer satisfaction.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and retention
- Lead by example, setting the standard for excellence in customer service
- Train front desk employees on best practices and policies
- Support running daily shift operations, including breaking employees for lunches and delegating cleaning responsibilities
- Assist with administrative tasks, such as member management software reports and inventory counts
- Attend and participate in regularly scheduled team meetings
Requirements:
- Previous experience leading shifts or managing a team
- At least two years of customer service experience
- Excellent communication skills and ability to multi-task
- Ability to work varied hours, including weekends and opening/closing shifts
- High school graduate or equivalent required
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