Senior Auto Claims Adjuster

3 days ago


Phoenix, Arizona, United States USAA Full time

About USAA

USAA has a mission to provide financial security and peace of mind to U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do.

The Opportunity

This role requires an individual to work in the office 3 days per week and be based in Phoenix, AZ. The position involves adjusting non-injury auto claims, investigating coverage and liability, evaluating, negotiating, and settling complex claims.

Responsibilities:

  • Determine coverage and liability for comprehensive and collision claims
  • Negotiate liability for comparative negligence
  • Identify coverage concerns and create Special Investigation Unit referrals when necessary
  • Analyze information to establish compliance with regulatory requirements and settlement value
  • Evaluate and negotiate settlements within established authority limits
  • Resolving claims through proactive problem-solving and decision-making
  • Collaborate with external and internal partners to facilitate claims resolution
  • Apply proficient knowledge of P&C insurance industry products and services

Requirements:

  • High School Diploma or General Equivalency Diploma
  • 2 years of customer service experience
  • 1 year of experience handling low to moderately complex auto non-injury liability claims
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
  • Experience settling auto liability coverage
  • Proficient knowledge of the auto claims contract and application of case law and state laws and regulations

Compensation and Benefits

The salary for this role is between $50,230.00 and $90,180.00 annually, depending on experience and location. USAA offers comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.



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