Sales Ambassador

4 weeks ago


Farmington, New Mexico, United States F40 LLC Full time
Job Description

El Sales Greeter es un puesto crucial en la industria automotriz, donde se busca un profesional para brindar una experiencia de alta calidad a los clientes que visitan nuestros concesionarios.

Responsabilidades y Funciones Principales:
  • Recepción de Clientes: Dar la bienvenida a los clientes de manera amable y profesional, ofrecer asistencia inmediata y responder a preguntas básicas sobre la concesionaria y sus servicios.
  • Orientación y Canalización: Dirigir a los clientes a los asesores de ventas, departamento de servicio, o cualquier otra área de interés dentro de la concesionaria, mantener una comunicación clara y efectiva con el equipo de ventas y servicio para coordinar la atención al cliente.
  • Atención Telefónica y Virtual: Responder llamadas telefónicas y consultas en línea de manera cortés y profesional, proporcionar información básica y transferir llamadas a los departamentos correspondientes.
  • Mantenimiento del Área de Recepción: Asegurar que el área de recepción esté siempre limpia, ordenada y presentable, gestionar materiales de información, snacks, bebidas, café, entre otros para que estén disponibles para los clientes.
  • Asistencia Administrativa: Ayudar con tareas administrativas ligeras, como la entrada de datos y la preparación de documentación, colaborar con el equipo de ventas y otros departamentos en proyectos especiales y eventos.
  • Desarrollo de Relaciones: Desarrollar y mantener relaciones positivas con los clientes, fomentando un ambiente acogedor, recoger y reportar feedback de los clientes para mejorar continuamente la experiencia del cliente.
Requisitos del Puesto:
  • Bachillerato completo o equivalente, se valorará formación adicional en atención al cliente o áreas relacionadas.
  • Experiencia: Mínimo 1 año de experiencia en un rol de atención al cliente, preferentemente en la industria automotriz o retail.
  • Habilidades:
  • Excelentes habilidades interpersonales y de comunicación.
  • Capacidad para trabajar en un entorno de ritmo rápido y manejar múltiples tareas simultáneamente.
  • Actitud proactiva y orientada al servicio.
  • Conocimiento básico de los productos y servicios automotrices es una ventaja.
  • Competencia en el uso de herramientas informáticas básicas y sistemas de gestión de clientes.
  • Aptitudes Personales:
  • Apariencia profesional y comportamiento amigable.
  • Paciencia y capacidad para manejar situaciones difíciles con tacto y profesionalismo.
  • Habilidad para trabajar de manera independiente y en equipo.
Condiciones de Trabajo:
  • Posición principalmente con movilidad constante para recibir y asistir a los clientes.
Beneficios:
  • Plan de Retiro
  • Plan Médico
Seguro De Vida

  • Ambiente de trabajo dinámico y orientado a la satisfacción del cliente.


Esta descripción de puesto tiene como objetivo proporcionar una guía clara de las responsabilidades y requisitos para el rol de Greeter en la industria automotriz, con la finalidad de asegurar la mejor experiencia posible para los clientes y apoyar el éxito de la concesionaria.

*EEO*

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