Enterprise Data Solutions Expert
3 weeks ago
Reltio is a pioneer in AI-powered data unification and management, empowering businesses to achieve their full potential through connected data.
We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our values guide everything we do, from prioritizing our 'Customer First' approach to embracing diversity and inclusion.
We're proud to offer a collaborative and innovative work environment, with opportunities for professional growth and development. Join us in shaping the future of data management and making a meaningful impact on the world.
Job Summary:
The Customer Engineer will provide expert technical support to high-value customers, resolving complex issues and ensuring system health. This role requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Resolve complex technical problems for customers, including configuration, workflow compilation, lambda code debug, integration, and JSON knowledge.
- Collaborate with cross-functional teams to develop solutions and improve product features.
- Provide high-quality customer engineering assistance, resulting in high customer satisfaction.
- Act as a subject matter expert in multiple product features, supporting, enhancing, and fixing solutions for a rapidly growing business at scale.
Requirements:
- Bachelor's degree in Computer Science or equivalent field of study.
- 3+ years of experience with on-premise or cloud MDM solutions.
- 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
- Experience with Public Clouds AWS/GCP/Azure and their services.
- REST APIs and integration tools expertise.
- Previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
Compensation:
An estimated salary range of $77,000 - $142,000 USD based on qualifications and experience, plus a comprehensive benefits package.
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