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Exceptional Member Advocate

1 month ago


Jasper, Indiana, United States Hoosier Hills Credit Union Full time

Company Overview

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Hoosier Hills Credit Union is a dynamic and award-winning financial institution dedicated to delivering exceptional member experiences. As an Associate Member Advisor, you will play a crucial role in fostering strong relationships with members, ensuring they receive tailored products and services that meet their financial needs.

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Salary

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The estimated salary for this position ranges from $16.22 to $24.34 per hour, commensurate with experience.

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Job Description

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As an Associate Member Advisor, your primary responsibilities will include:

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  • Providing exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises.">
  • Forging and maintaining strong connections with new and existing members, delivering outstanding service.">
  • Executing transactions and managing account service requests efficiently and accurately.">
  • Maintaining accounts by performing transaction processing and addressing related inquiries promptly.">
  • Ensuring precise and professional handling of transactions and interactions, adhering to security guidelines.">
  • Assisting with online banking, statements, card activation, wire transfers, and general account maintenance.">
  • Acting as a knowledgeable resource, supporting problem resolution, and always acting in the best interest of members.">
  • Recommending HHCU products that meet members' needs, enhancing their overall experience.">
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Required Skills and Qualifications

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To excel in this role, you will require:

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  • A high school diploma or equivalent.">
  • 1-2 years' experience working in a retail setting with daily customer interaction.">
  • Experience in cash handling and clerical office work (preferred).">
  • Outstanding verbal and written communication skills.">
  • A professional demeanor and can-do attitude.">
  • Analytical and judicious skills to analyze data and make informed decisions.">
  • Relationship-building skills to maintain positive relationships with management, peers, and vendors.">
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Benefits

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Hoosier Hills Credit Union offers a comprehensive benefits package, including:

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  • A competitive salary range from $16.22 to $24.34 per hour.">
  • A comprehensive benefits package, including health insurance, retirement plans, paid time off, and more.">
  • Growth opportunities to advance your career in a dynamic and rewarding field.">
  • A supportive environment that values your contributions and supports your professional growth.">
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Others

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Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.