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Customer Service Team Lead

2 months ago

Owatonna, Minnesota, United States Bass Pro Shops Full time
Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Bass Pro Shops. As a Customer Service Team Lead, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth in our retail store.

Key Responsibilities:

  • Lead a team of sales associates to achieve sales goals and provide exceptional customer service
  • Develop and implement sales strategies to drive sales growth and improve customer satisfaction
  • Conduct regular team meetings and provide coaching and feedback to sales associates
  • Collaborate with other departments to ensure seamless customer experience
  • Monitor and analyze sales data to identify trends and opportunities for improvement
  • Develop and maintain relationships with customers to drive repeat business and loyalty

Requirements:

  • Minimum 2-4 years of retail sales experience, with a focus on customer service
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Discounts on retail merchandise and other company benefits

Equal Opportunity Employer:

Bass Pro Shops is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.