Frontline Support Associate

5 days ago


Orleans, Massachusetts, United States Northstar Heating & Cooling Full time
Join Our Team

Northstar Heating & Cooling is seeking a highly motivated and detail-oriented Frontline Support Associate to join our team. As a key member of our dispatch operations team, you will play a critical role in delivering exceptional customer service and support.

Responsibilities:

  • Customer Service: Handle customer inquiries, resolve issues, and provide clear explanations
  • Dispatch Coordination: Manage daily schedules, coordinate return trips, and maintain on-call schedules
  • Database Management: Maintain accurate records of customer interactions and preferences

Benefits:

  • Competitive salary ($28-$34/hour) based on experience
  • Comprehensive benefits package, including medical insurance and 401K matching
  • Opportunities for professional growth and development


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