IT Service Specialist

4 weeks ago


Bethel Heights, Arkansas, United States Velocity Enterprises Full time

Join Velocity Enterprises as an IT Service Specialist and take on a challenging role in our IT team. As part of our team, you will provide technical support to our users via various channels, including telephone, email, and ticketing system. You will also be responsible for maintaining our IT infrastructure and ensuring a high level of service quality. Your tasks will include advising and supporting users on hardware and software issues, maintaining hardware and software in our ITSM asset management, and further developing our hybrid cloud infrastructure. To be successful in this role, you will need a completed degree in business informatics or a comparable qualification, as well as several years of professional experience in operational IT service/user help desk. If you are a motivated and detail-oriented individual who is passionate about IT, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provide technical support to users via various channels
* Maintain IT infrastructure and ensure high service quality
* Advise and support users on hardware and software issues
* Maintain hardware and software in ITSM asset management
* Further develop hybrid cloud infrastructure

**Requirements:**

* Completed degree in business informatics or comparable qualification
* Several years of professional experience in operational IT service/user help desk

**What We Offer:**

* Opportunity to work in a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities

**How to Apply:**

If you are a motivated and detail-oriented individual who is passionate about IT, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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