Service Delivery Manager
2 months ago
Ally Waste is a leading provider of premium valet trash and recycling services, renowned for its exceptional customer experience and commitment to excellence. With over 10 years of industry expertise, our team of passionate professionals strives to elevate the living experience for residents across the nation.
Our core values of family, integrity, grit, elevate, and no-jerks serve as the foundation for our mission to deliver unparalleled service quality. By leveraging cutting-edge technology and fostering strong partnerships with property managers, we aim to set new standards in the industry.
Job OverviewWe are seeking an experienced Service Delivery Manager to oversee the total service delivery for up to 20 apartment communities and lead a team of 15-25 part-time Service Valets. This role involves ensuring client satisfaction through ongoing engagement and oversight of daily operations, including resident doorstep trash/recycle pick-up completion.
The ideal candidate will possess excellent leadership skills, be able to make informed decisions, and take initiative to solve problems. Strong communication and interpersonal skills are essential for building cooperative working relationships with property staff and providing timely support when needed.
Key Responsibilities- Daily Operations:
- Manage total service delivery for up to 20 apartment communities
- Lead and direct 15-25 part-time Service Valets within the assigned district
- Ensure daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties
- Conduct regular property inspections for resident and Service Valet compliance
- Customer Retention:
- Makes informed decisions considering customer and associate impact
- Create and maintain cooperative working relationships with property staff
- Organizational Activities:
- Comply with, promote, and train on all safety policies and procedures
- Deliver Valet Reports to designated property staff members
- Keep accurate customer, associate, and operational records
- Facilitate associate development needs and provide coaching/training opportunities
We offer a comprehensive benefits package, including health insurance (medical, dental, life, vision, disability, and pet), 401(k), PTO, and a company vehicle and gas card. Our competitive salary range is $45,000 - $55,000 per year, commensurate with experience and property management success.
A split schedule is anticipated, consisting of morning hours from 8:30 AM - 12:30 PM and evening hours from 7:00 PM - 11:00 PM, depending on operational needs.
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