Retail Customer Experience Lead

3 weeks ago


La Grange, Illinois, United States Valvoline Full time

About Valvoline

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As a valued member of our team, the Customer Service Advisor plays a critical role in ensuring that our customers receive exceptional service and support. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply.

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About the Position

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This is an exciting opportunity to work with a leading brand in the automotive industry and contribute to delivering outstanding customer experiences. The successful candidate will be responsible for providing top-notch customer service, resolving customer complaints, and working collaboratively with colleagues to achieve sales targets and improve customer satisfaction.

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Key Responsibilities

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* Provide exceptional customer service through proactive communication, empathy, and problem-solving skills.* Respond to customer inquiries and resolve issues efficiently and effectively.* Collaborate with colleagues to drive sales growth and improve customer loyalty.* Stay up-to-date on product knowledge and promotions to provide accurate information to customers.

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Requirements

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* High school diploma or equivalent required; post-secondary education in a related field preferred.* Proven customer service experience in a retail or service-oriented environment.* Excellent communication, interpersonal, and problem-solving skills.* Ability to work independently and as part of a team.

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What We Offer

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* A competitive compensation package, including a salary range of $55,000 - $70,000 per year.* Comprehensive benefits program, including medical, dental, and vision coverage, as well as a 401(k) plan with company match.* Opportunities for professional growth and development within the company.



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