Senior Systems Engineer

3 weeks ago

Hauppauge, New York, United States IVIONICS Full time
Exciting Opportunity for a Level III Systems Engineer

We are IVIONICS, a growing technology organization, seeking a talented Level III Systems Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.

Key Responsibilities:
  • Receive and resolve incoming technical issues and requests related to software, hardware, and operating system problems for all company and customer-supported technologies.
  • Perform general break/fix and preventative maintenance functions, providing hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals.
  • Escalate issues and requests to higher-level teams or vendors as necessary, in accordance with pre-defined SLAs.
  • Open, track, escalate, and resolve each assigned ticket in our in-house problem ticketing system.
Requirements:
  • Bachelor's degree in an IT-related discipline or equivalent work experience.
  • 5-7 years of full-time experience in a technical support role.
  • Technical certification in a relevant technology discipline (preferred).
  • Reliable transportation, a valid NYS driver's license, and willingness to travel throughout the New York Tristate area.
  • Able to work in a fast-paced, high-pressure environment.
  • Excellent oral and written communications skills.
  • Excellent Customer Service skills.
  • Able to interact effectively with all levels of internal and customer contacts.
Technical Experience:
  • Basic working knowledge and understanding of Microsoft Windows versions through Windows 10 Operating Systems for desktops and laptops.
  • Microsoft Office versions through Office 365.
  • O365 Migrations and Management.
  • Wireless devices and networks.
  • Microsoft Windows Server, Active Directory, and associated services (DNS, WINS, DHCP, etc.).
  • Microsoft Exchange Server and Cloud mail services.
  • MS Intune Experience.
  • Azure VDI.
  • VMWare.
  • Implementation of Firewalls.
  • Implementation of Switches.
  • Meraki Wireless.
  • Networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.).
  • Backup-related technologies (hardware/software and cloud solutions).
  • Security-related technologies (multifactor authentication, application control, encryption solutions, etc.).
  • Hard Drive Imaging.
  • Call Center Tools.

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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